FAQ

Product information

Are all your teas organic?

Yes! Our teas are all organic.

Are your teas gluten-free?

Yes! Our teas are all gluten-free.

Do your teas contain any dairy products?

No. Our teas are all pure and do not contain any dairy products

What is the shelf life of your teas?

Approximately 1.5 - 2 years, but we do recommend to consume it within 2 months for the best taste and quality.

How should I store my tea?

Keep in a dry and cool place. Keep away from the stove and do not store in the refrigerator or freezer. Also, keep away from other strong smell items.  Oxygen, moisture, and foreign aromas are all enemies to the delicate subtleness of tea.  It is important to store tea in an airtight container to protect them from exposure to light, humidity, and high temperatures.

Store information

Do you ship outside the US?

Yes! We are delighted to announce that we do FREE shipping to all of our customers regardless of where you live and your order price.

Do you share any of my personal information?

No, we do not share any of your personal information.

Can I change or cancel my order?

You can only change or cancel your order if and only if your order is not shipped. Please contact our customer service by emailing us contact@teathe1st.com along with your order ID.

How soon will you get back to me?

We do our best to reply to any questions, comments or issues as soon as possible and in most cases, within hours. We will do our best to get a reply out within 24 hours of all inquiries. Please note that we are not in the office on the weekends, so any inquiries made on the weekends will probably not get a reply until Monday.

Please note: we respond to customers or prospective customers only. We generally won't respond to vendor inquiries or solicitations. Also please be aware that we are not able to respond to sample requests at this tim

What is your refund policy?

Please refer to our Refund Policy page.

Subscription Information

I just subscribed! When can I expect my first shipment?

Subscription shipments depend upon the day that you subscribe. Our cutoff for subscriptions is the last day of the month. All subscriptions that are paid by the last day of the month will ship within the first week of the following month. In other words, if you subscribe on June 10, your first subscription package will ship within the first week of July. If you subscribe on June 30, your first subscription package will ship within the first week of July. If you subscribe on or after July 1, your first subscription package will ship within the first week of August.  

We are working hard to improve the shipment time of the subscriptions so that they ship before the first day of the month. Sometimes we're successful at achieving this goal, sometimes, we aren't. In the months where we ship before the first day of the month, only those subscriptions that are paid in full for the following month will be shipped. All other subscriptions will be fulfilled as payment clears. In other words, if you subscribed on June 30 and we're shipping on the 25th of the month, your package won't ship until your payment has cleared.

Why can't I include a subscription to my shopping cart and purchase individual teas when I purchase my subscription?

Unfortunately, the e-commerce service that we've chosen to use at this time doesn't offer subscription capabilities.  We hope that this doesn't present too much of an inconvenience to our customers and we think that the savings that will come with the subscription will make the extra steps worth the effort!

I'm a subscriber. I wish you'd postpone posting the first tea of the month until after everyone has received their subscription box
so that subscribers have a chance to try before they buy more.

We apologize in advance for any delays you might experience in receiving your subscription box.

One of the perks of subscribing versus purchasing teas directly from the website is that the subscription guarantees that you'll get to try every tea of the week. Sometimes a really popular blend might sell out quickly once it's been posted on the website. The perk to subscribing is that you will - guaranteed - receive a taster pouch of all the teas of the week. 

However, because we are reliant upon the USPS and in some cases international postal carriers to deliver our packages - we can't guarantee that you'll receive your box before the first week's tea of any given month is posted to the website. This is especially true of international and Canadian shipments, as these packages can take up to 10 - 14 days (and in some cases, even longer) to arrive. 

What are the benefits of subscribing versus buying one-off from you?

Savings! You will get a lower price by subscribing to our tea deliveries, as well as you can save your time and energy because all of your subscriptions are automated.